Clear expectations
Terms of
service.
Caption Desk is operated by Tulix Systems. Contact info@tdemo.com about the service, an order, or these terms.
The services
The service creates automated transcripts and subtitle files from supported recordings. Reviewed-caption jobs additionally require an operator’s manual review before delivery. Services return the file types listed for the selected option; multilingual video jobs may additionally include selectable captions, rendered burned-in subtitles, translation and synthetic dubbing if those features are enabled. Certified transcripts and automatic speaker identification are not included.
Your account and recordings
Use an email address you control and keep your password private. You must have permission to upload a recording and authorize transcription, translations, subtitles, and synthetic speech creation when requested. You must not imply that synthetic speech is the real speaker or use it for impersonation. You retain your rights in your own content. Do not upload unlawful material, malware, or files intended to disrupt the service, and do not circumvent account, file, queue, or usage limits.
Free access and future paid services
The service is currently free during early access. No card or subscription is required. Free access is subject to usage limits and may change for future jobs. Existing free jobs will not be charged retroactively. If paid processing is enabled, a job enters the queue after payment confirmation. Contact support before ordering if you need special handling.
AI translations and synthetic audio
Translated subtitles and synthetic audio may be incorrect, poorly timed, or unnatural. Verify translations, attribution and rights before publication. Voice synthesis produces basic artificial narration, not voice cloning. The operator may disable resource-intensive features without notice for new orders.
Accuracy and review
Automated output can contain recognition, punctuation, timing, or segmentation errors. Names, numbers, accents, overlapping speech, and background noise can need additional attention. Check output before publishing or relying on it. Human review adds a person’s check but is not a guarantee of perfect accuracy or fitness for legal, medical, accessibility-certification, or other regulated purposes.
Limits, timing, and availability
Each recording is limited to 60 minutes and 512 MiB. Account, queue, storage, and rate limits also apply. Processing time varies with the recording and current workload. Human review requires operator availability and has no automatic completion deadline. Agree a deadline with support in advance if one is important to your project.
Cancellation, problems, and paid-order support
You can cancel an unpaid order in your workspace before a checkout session has been created. Contact support after checkout has started or for other cancellations. Contact support about a processing failure, a correction, or a refund request. For a paid job that cannot be delivered, contact the operator to arrange an appropriate remedy. Statutory rights that apply to you are not removed by these terms.
Retention
Download completed files within the 7-day retention period and before any expiry shown on the job. The service is a processing workspace, not permanent archival storage. See the privacy and file-handling notice for more information.
Changes and contact
Service scope, limits, and prices may change for future jobs. The service records the applicable price when an order is created. Contact the operator if any requirement is unclear before uploading.